At Just The Way It Is Bookshop we know how important it is to protect your personal information. We want to make every customer experience safe and secure. In keeping with that goal, we have developed this Privacy Policy to outline our guidelines for the collection and use of personal information by Just The Way It Is Bookshop.

What personal information does Just The Way It Is Bookshop collect and how does it collect it?

The type of information that Just The Way It Is Bookshop collects and holds includes personal information about:

• individuals who use our services or purchase our products;
• individuals who enter our competitions and trade promotions;
• individuals who register on our website;
• individuals who make purchases on our website;

The information we collect may include information such as the individual's name, email address, telephone and/or facsimile number and postal address. Just The Way It Is Bookshop will generally collect this information by way of voluntary registration over the internet and email.

How might Just The Way It Is Bookshop use the personal information?

Generally, Just The Way It Is Bookshop may use the personal information for the following purposes:

• to provide products and services to our customers;
• to respond to requests, inquiries or applications;
• to evaluate, develop and enhance our websites and our services;
• to provide information to individuals about products or services that we think may be of interest to them;
• to communicate special offers, promotions or market research surveys.

How might Just The Way It Is Bookshop disclose the information?

Just The Way It Is Bookshop does not sell, rent or give your personal information including name, address, email to third parties.

How does Just The Way It Is Bookshop Protect My Information?

The security of your personal information is a high priority for Just The Way It Is Bookshop. We maintain appropriate safeguards and current security standards to protect your personal information, whether recorded on paper or captured electronically, against unauthorised access, disclosure, or misuse.

Links to Other Web Sites

Our Web Site may contain links to other Web sites or Internet resources. When you click on one of those links you are contacting another Web site or Internet resource. Just The Way It Is Bookshop has no responsibility or liability for or control over those other Web sites or Internet resources or their collection, use and disclosure of your personal information.

We encourage you to read the privacy policies of those other sites to learn how they collect and use information about you.

Use of cookies

The Web Site uses "cookies", a technology that installs a small amount of information on a Web Site user's computer to permit the Web Site to recognise future visits using that computer. Cookies enhance the convenience, customer experience and use of the Web Site. For example, the information provided through cookies is used to recognise you as a previous user of the Web Site (so you do not have to enter your billing information every time), to offer personalised Web page content and information for your use, to track your activity at the Web Site, to respond to your needs, and to otherwise facilitate your Web Site experience. You may choose to decline cookies if your browser permits, but doing so may affect your use of the Web Site and your ability to access certain features of the Web Site or engage in transactions through the Web Site.

Updating your personal information

Just The Way It Is Bookshop endeavors to ensure that the personal information it holds about individuals is accurate, complete and up-to-date. Users of our website will generally be able to update the information we hold about them by accessing their account information on our website after logging in and clicking on the "Welcome" that appears on the navigation toolbar.

Opting in to receive marketing materials

If you wish to receive alerts, newsletters, new product announcements, market surveys, special offers or promotions, please tick the appropriate check box when you register for personalised services or access. If you wish to cease receiving any of this information, you may amend your preferences by using the "opt-out" or unsubscribe option provided within the communications you receive.

How Can I Contact Just The Way It Is Bookshop?

Just The Way It Is Bookshop is responsible for all personal information under its control. Our Privacy Officer is accountable for Just The Way It Is Bookshop’s compliance with the principles described here. If you have any questions, concerns or complaints about the privacy policies please contact us.

Returns Policy

We guarantee that all books purchased will reach you in good condition. If they do not, please notify us by email within 48 hours of receiving the goods to let us know that the item was damaged. You will be required to return the damaged item within 14 days of receipt and when that is done then a replacement product will be shipped to you.

If you were sent the incorrect product, please notify us by email within 48 hours of receiving the goods to let us know. You will be required to return the incorrect item within 14 days of receipt and when that is done then a replacement product will be shipped to you.

Please note that if products have seals like CD or DVD then they must be unbroken when returning them to Just The Way It Is Bookshop.

Please send all returns to :

Just The Way It Is Bookshop
PO BOX 122
EDENSOR PARK NSW 2176